Shipping Policy

Effective Date: [12/12/2022]

At Nouhavs, we’re committed to getting your ergonomic chairs delivered quickly, safely, and affordably. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Locations

We currently ship to addresses within the United States.
📦 Domestic shipping only.
We do not offer international shipping at this time.

2. Order Processing Time

  • Orders are processed Monday through Friday, excluding holidays.

  • Most orders are processed within 1–3 business days.

  • You will receive a confirmation email once your order has been shipped, including tracking details.

3. Shipping Methods & Delivery Time

We work with trusted shipping carriers like UPS, FedEx, and USPS to ensure timely and secure delivery.

Shipping Method Estimated Delivery Time
Standard Shipping 3–7 business days
Expedited Shipping (if available) 2–4 business days

Note: Delivery times may vary depending on your location and external factors (e.g., weather, carrier delays).

4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight and dimensions

  • Shipping address and selected delivery method

We occasionally offer free shipping promotions. Check our homepage or subscribe to our emails to stay informed.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your package at any time through the carrier’s website.

6. Undeliverable or Incorrect Addresses

Please double-check your shipping address before submitting your order. We are not responsible for:

  • Delays or losses due to incorrect or incomplete addresses

  • Additional fees for address corrections or reshipping returned packages

If a package is returned to us due to an incorrect address, we will contact you to arrange redelivery (additional charges may apply).

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 7 days of the expected delivery date

  • We may require photos and tracking verification

  • We’ll work with you to resolve the issue with a replacement or refund, depending on the situation

8. Contact Us

If you have any questions or concerns about your shipment, we’re here to help.

AB HOMES LLC – Nouhavs
📍 550 Partridge Ct, Marion, IA, 52302, USA
📧 Email: support@nouhavs.com